Shygun System users can learn how to operate the software suite by attending the scheduled installation and navigation sessions (the schedule may vary depending on the application purchased). Moreover, the users can attend training sessions held at our office once a week at a specified time. In addition, they can benefit from free telephone troubleshooting service. It is always possible to receive extra support and remote services when arranged through our sales and support departments. Note that your purchase will be secured by a dongle delivered to you, and should be kept in a safe place. For long term support you can decide to either receive on a case-by-case basis, the number of sessions, or according to the time-bound support contracts signed with Shygun System or with any of its sales representatives. Shygun System recommends that users refer to the closest local sales agencies, across our extensive network, to receive better services. You can call us on +98-2188655021 EXT. 2 to receive telephone support service. Support can be provided through in-person meetings, phone call, fax, file exchange or e-mail correspondence. In-person and remote support services may involve additional fees.